terms & CONDITIONS

Last Modified: 22 August 2025

Welcome to Retail Checker (“Retail Checker”, “we”, “us”, or “our”), operated by Retail Checker Limited, a company registered in England and Wales (company number 16362573), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. These Terms & Conditions (“Terms”) govern your use of our website (www.retail-checker.com), and all related services (together, the “Services”). By accessing or using our Site or Services, you agree to be legally bound by these Terms, our Privacy Policy and Community Guidelines, each of which is expressly incorporated by reference. If you do not agree, do not use our Site or Services. These Terms are governed by the laws of England and Wales.

1. Services

• Our Services are provided as set out on our website, and unless agreed otherwise, are offered for a fee and on an “as-is” basis.
• We cannot guarantee that our Services will always be error-free or uninterrupted, or that they will be free from viruses or other harmful components. Service features may change from time to time without prior notice.
• While we seek to provide continuous availability, we do not warrant uninterrupted operation and may terminate or suspend the Services at any time without notice.
• The Services do not constitute an opinion on the quality, merchantability, or suitability of any third-party products, sites, or services.

2. Fees and Payment

• Fees for Services are listed on our website and must be paid in advance.
• We may change our fees from time to time.
• We use Stripe for payment processing and do not retain any payment card details.
• By completing a purchase, you request immediate access to the Services (including the ‘Confidence Score’) and acknowledge losing the right to cancel once you access the information.
• Refunds will be issued only if the Service fails to function as paid for; in such cases, you must notify us using the Contact Us form and provide the date and time of the issue.

3. Liability

• Retail Checker provides Services intended to inform your decisions on e-commerce legitimacy. We are not liable for purchase decisions you make after receiving our ‘Confidence Score’, regardless of the rating.
• We do not guarantee the quality or suitability of data provided. You remain responsible for determining its fitness and lawfulness for your intended use.
• Our liability for any loss or damages under these Terms is limited to the fees paid for the most recent relevant transaction (excluding VAT).
• You must notify us in writing of any loss or damage within six months of discovery. Nothing in these Terms limits liability for wilful misconduct, recklessness, death, personal injury, or any liability where such limitation would be unlawful.

4. Registration

• Full use of Services requires registration and creation of an account.
• You must be at least 18 years old to register. Accounts are personal and must not be shared or transferred.
• Usernames may be displayed publicly if you post reviews, comments, or other content. You are responsible for choosing a secure password and for keeping your credentials confidential.
• We cannot be held liable for misuse of credentials unless you have notified us of a security breach.

5. Privacy and Data Processing

• We collect and process your personal data as described in our Privacy Policy, the controller being Retail Checker Limited.
• Legal compliance: We operate in accordance with the UK GDPR and Data Protection Act 2018.
• We collect data to deliver our Services, to fulfil user-generated content, provide online shopping safety, and communicate risks or updates.
• Your data will only be processed where necessary for contractual performance, legal compliance, or with your explicit consent.
• We put in place reasonable security measures against unauthorised access, misuse, or loss of personal data.
• We do not sell personal data and only share it with trusted suppliers where required for service delivery and under strict confidentiality terms.
• Personal data will be retained only as long as necessary for its intended purpose as detailed in our Privacy Policy.
• At any time, you may exercise your rights to access, rectify, erase, restrict, or object to processing, request copies of your data, or withdraw consent, as set out in the Privacy Policy.

6. General Rules

While using our Services, you must comply with these Terms and our Community Guidelines.

You must not:

• Violate any applicable laws or our Community Guidelines.
• Submit, post, or distribute unlawful, defamatory, misleading, fraudulent, threatening, obscene, or profane material.
• Use indecent language, post off-topic reviews, or submit information that is untrue or not based on actual experience.
• Infringe the rights of others, including intellectual property rights.
• Impersonate others or submit information on behalf of anyone else.
• Post commercial promotions or statements about competitors in reviews.
• We may request additional information to verify your submissions. Failure to comply may result in content being removed, accounts suspended, or Service access restricted.
• If a breach or complaint arises, we reserve the right to enforce these Terms by suspension, removal of content, or termination of account. You agree to indemnify us against any third-party claims related to your breach of these Terms or the Community Guidelines.

7. Intellectual Property Rights

• All rights in the Services and materials made available by Retail Checker or its licensors remain our property.
• You are granted a non-exclusive, non-transferable, non-sublicensable licence to use our Services and materials during the term of your agreement.
• If you upload content, feedback, suggestions, or other materials (“Submissions”), you retain ownership, but you grant us an irrevocable, worldwide, perpetual, non-exclusive, transferable, and sublicensable licence to use such content in connection with the Services.
• You warrant you own or have rights to use all Submissions and indemnify us for any third-party claims arising from your content.

8. Third-Party Links and Integrations

• Services may contain links to or integrate with third-party platforms (e.g., social media, payment providers).
• We are not responsible for content, terms, or data practices of those third-parties. Use of third-party services is at your own risk and subject to their terms.
• Third-party integrations (such as social login, Google Pay, etc.) are governed by the respective third-party terms; we accept no liability for their content or data handling.

9. Changes to Terms

• We may update these Terms or our Community Guidelines at any time. Updated versions will be available on our website at all times.

10. Governing Law and Dispute Resolution

• These Terms are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless arbitration is agreed.

11. Term and Termination

• Unless otherwise agreed, Services are provided for an indefinite period.
• Termination does not affect any amounts owed or paid. Free Services may be terminated by either party with immediate effect and without notice.
• We reserve the right to suspend or terminate accounts in case of breach.
• Users may delete their accounts at any time.
• Upon termination, access to content may be revoked, and Submissions may be deleted.

12. Introductory Offer

• One free company search per customer, activated by a unique email address.
• Valid for single search option only; not transferable or redeemable for cash.
• Offer applies to new customers only. Multiple uses or accounts are prohibited.
• Offer may be modified or withdrawn at the company’s discretion at any time.
• Abuse or misuse will result in withdrawal of the offer and possible account suspension.
• Introductory Offer Terms may change without notice

  Complaints

If you have a complaint, please contact our Customer Support team at admin@retail-checker.com, detailing your complaint and any prior steps taken, so we can investigate appropriately.